NHS Lothian will be upgrading the practice IT system from 31st October—2nd November 18 inclusive.
Over this period we will not have access to medical records and therefore will not be able to offer a normal service. Emergency appointments will be available if required over this period.
We will also be unable to process repeat prescriptions and would be grateful if you could ensure that you order enough medication to last until the following week.
It is anticipated that normal service should resume on 5th November 18.
Thank you very much for your patience and understanding over this time
Signposting information sheet
We often hear in the news that the demands on General Practice are increasing and lots of practices across the country are struggling. We are not quite that bad yet in Haddington but we do need to make some changes to try and manage the increasing demand we are facing.
We want to continue to offer the best service we can and along with lots of practices have been looking at something called Signposting as one way to help.
There are lots of services that patients can access directly without seeing the GP or Nurse. Pharmacists can assess and treat many simple problems. Opticians and Dentists are the experts in their fields and can see patients as emergencies and refer to the hospital if required.
The hope is that by making the most of these services we can save some GP/Nurse appointments and make these available to those with more serious or complicated health problems.
We have created a sheet highlighting some of the options which are available and will attach this here. There are also paper versions in the surgery and a video on the waiting room TV. Just as a side note the waiting room TV videos are on youtube if you saw something and wanted to read more.
Its not that we don't want to see our patients but we need to focus our efforts on the patients who really need us and make the most of the other services that are out there.
New patient registrations
With all the new houses in East Lothian the 3 practices in Newton port surgery are working with the health board to develop our services to cope with an increase of up to 3000 new patients over the next few years. The Newton Port building houses 3 separate GP surgeries (Tyne, Orchard, and Lammermuir medical practices). From next week there will be a notice at reception directing new patients to register with a preferred surgery each week. This will change on a weekly rotation to ensure the three practices all grow in size at about the same rate. New patients are of course entitled to register with any of the 3 practices at any time if they wish.
New website from the East Lothian Health and Social care website which aims to provide information on local services and practical adaptations to help people remain independent at home. Lots of info on appliances that are available such as stair lifts, key safes, Telecare alarms and much more. www.eastlothian.gov.uk/HILDA
New TV in the waiting room
You may have noticed we now have a TV in the main waiting room. This is to show information about the practice, general health information, and highlight local NHS services. It is presently being expanded and will be used to show more information over the coming weeks. If you saw something that caught your eye the slideshow is available on youtube at the following link. https://www.youtube.com/channel/UCeGaVGby4vsRSNwlWThGT2g
Notice for diabetic patients
If you use Lucozade to treat hypos it is important to note from April 2017 the amount of glucose in bottles of Lucozade will reduce. Click here for further information
Local services and self referrals
We have added a new page about local services and self referrals. A number of services in East Lothian are open to patients referring themselves directly without the need to see a GP.
Patient Access Report- - See Further Information section for full details.
BOWEL SCREENING PROGRAMME
Bowel cancer is the third most common cancer in Scotland after lung and breast cancer. Every year, almost 4,000 people are diagnosed with the disease.
The Scottish Bowel Screening Programme will invite all men and women in Scotland between the ages of 50 to 74 for screening every two years. The programme has been rolled out across Scotland and is now available in all NHS Boards.
FURTHER INFORMATION CAN BE FOUND HERE
FEES FOR NON - NHS SERVICES
The practice has updated the list of fees to include the most frequently requested items. The new fees are applicable from January 2018. Full details can be found under the Clinics & Services section.