During August of 2014 the practice looked at our appointments system to see how easy it was for patients to get an appointment at the surgery.
When an appointment was requested the receptionists noted when this was requested for and whether we were able to give the appointment as requested.
Over the 2 weeks that we recorded the information a total of 790 appointment requests were made. The majority of appointments were made by telephone in the morning and this is often a time when the telephone lines are very busy. The main focus of this process was to see whether or not we were able to give appointments as requested.
The results show that overall this was achieved 89% of the time which was very positive.
The breakdown of this by staff group is included in the report below.
Access report for patients.pdf
Over this time the GP’s also looked to see whether the patients they saw might have been seen by somebody else (such as the practice nurse) or if they could have spoken to the GP on the phone instead of coming in. This showed that 93% of appointments with the GP were needed and couldn't have been dealt with another way.
This process is something we plan to repeat on a yearly basis to monitor how well
we are doing.
In 2015 we plan to do this in a different month to see if the summer holidays might have affected our results this year.
If you have any comments or suggestions please let us know via the feedback forms
in the surgery or by using our online feedback form on the practice website.